• Ready-To-Ship Collection (XS–XL): 2–4 business days
• Made-To-Order Collection (US2–16 / Custom / Personalized): 30–45 business days for production before shipping
• Orders are processed in the order they’re received.

• No Rush Free Shipping: 7–15+ business days
• Standard Shipping: $29 | 5–12 business days
• Express Shipping: $40 | 3–7 business days

Delivery timeframes are estimates. Transit times may vary due to carrier delays, customs, holidays, weather, or other local factors.

Yes, we ship worldwide.

Customs duties, taxes, tariffs, and brokerage fees are the responsibility of the customer. These fees may be collected by your local carrier before delivery or upon receipt of the goods.

• Estimated Delivery Time = Order Processing Time + Shipping Time
• Some orders may ship in multiple packages depending on item availability and/or fulfillment from different locations.

• Shipping method: Once an order is placed, the shipping method cannot be changed. Please select your preferred option at checkout.
• Shipping address: You may request an update to your shipping address before the order ships, but it is not guaranteed. Contact us immediately at hello@jewelclues.com, and we will do our best to assist.

Delivery and transit times vary by carrier, destination, and local factors such as customs, holidays, or weather.

Occasionally, additional delays may occur due to:

• Handcrafting or Made-To-Order production timelines
• Late or incomplete customer measurements or personalization details
• Internal processing or carrier operational issues

Please note that estimated delivery times are not guaranteed, but we work diligently to fulfill and ship your order as quickly as possible.

Once your order is handed over to the carrier, JewelClues is not responsible for lost, stolen, or misdelivered packages.

If tracking shows “Delivered” but you have not received your package, contact us within 2–3 days. Any claims or reimbursement will be at the carrier’s discretion.

Once your order ships, you’ll receive a tracking email with your tracking number and a direct link to monitor your package’s journey. You can also track your order anytime using the Track Your Order page on our website.