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Shipping Policy

SHIPPING

JewelClues.com accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, such as Priority and Express shipping, are elevated in priority to meet the delivery deadline. Orders are shipped from nearest warehouse location. JewelClues ships to all 50 U.S. states.

Ready-To-Ship dress orders placed are usually processed and shipped within 3~7 business days from the time the order is placed. Priority and Express orders placed before 11:00 AM PST will be processed and shipped out within 3 business days. Priority and Express orders placed after 11:00 AM PST will be processed and shipped out within 4 business day. The day an order ships does not count as a day in transit. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 2~3 days. Post services does not pick up or deliver on weekends.

Dresses marked as Made-to-Order on our website needs up to 45 business days for tailoring before we ship it - no matter ordered in Standard Size or Custom Size.

**Due to the high volume of orders during holiday season you may experience extended processing time up to 7 business days.**

We currently do not ship to APO or FPO address. Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time. JewelClues cannot guarantee same day expedited shipping when an order is placed on hold for review. Tax rate is based on the shipping address and not the billing address.

LOST OR STOLEN PACKAGES

- Jewelclues is not liable for lost or stolen packages.

- If the package shows delivered to your address, but is missing you must report the lost to us within 7 days. Once you have reported your lost package, we will help launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss due to carrier negligence, we will reship your order to you at no charge only if stock is available and at our sole discretion.

- We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.

SHIPPING DESTINATION RATES

JewelClues offers Standard & Express / Premium shipping to all orders. Shipping Rates and Terms are subject to change without notice. For all orders over $200, package may be sent with signature required. If a signature is unobtainable and a package is returned to us, shipping charges will be charged to the customer. Express Shipping rates are dynamic and updated regularly by shipping providers, If applicable, please check express shipping rates in you shopping chart before making payments.

For more information on our shipping destination & rates, please click HERE!

INTERNATIONAL SHIPPING

Delivery is not available for Post Office boxes.

DUTIES AND TAXES

Customers are responsible for paying all duties, taxes and other fees which are levied once your package reaches the country of destination. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the items. Duty fee will not be refunded on any type of returns. For more information, please contact your local customs office.

Shipping carriers local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery or as per local practices. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

TRACK PACKAGES

Generally orders are shipped via USPS, DHL and e-packets and will be delivered by local post or its affiliates. When your order ships from our warehouse, we send you a shipping confirmation email including your tracking number and track URL. You can also track your package from our "Track Your Order" page.

RETURNED TO SENDER & REFUSED PACKAGES

  • We are unable to re-ship orders that have been returned to sender. A refund will be issued in form of store credit (valid for 30 days only) once the package arrives back to our warehouse for returned to sender packages. Jewelclues reserve the right to deduct the to-and-fro shipping charges including any other charges imposed by carrier or local agency and a handling fee up to 50% of the return item value from such refund.
  • For packages that are abandoned, lost, or returned due to refusal including reasons like package not picked-up by customer, no authorized recipient available, refused to receive by customer, duty not paid by customer or returned due to wrong address issue - no refund will be issued.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Jewelclues does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

RESTRICTION 

We may restrict orders when order have a maximum merchandise sub-total purchase amount limit of $1000 or maximum purchase items limit of 20 items per order, whichever comes first.