Buy 2 Save 20% with code SPRING

See Promo Terms
Login

Country

Cart

Your cart is empty

Shipping Policy

SHIPPING

JewelClues.com accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, such as Priority and Express shipping, are elevated in priority to meet the delivery deadline. Orders are shipped from nearest warehouse location. JewelClues ships to all 50 U.S. states.

Ready-To-Ship dress orders placed are usually processed and shipped within 3~7 business days from the time the order is placed. Priority and Express orders placed before 11:00 AM PST will be processed and shipped out within 3 business days. Priority and Express orders placed after 11:00 AM PST will be processed and shipped out within 4 business day. The day an order ships does not count as a day in transit. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 2~3 days. Post services does not pick up or deliver on weekends.

Dresses marked as Made-to-Order on our website needs up to 45 business days for tailoring before we ship it - no matter ordered in Standard Size or Custom Size.

**Due to the high volume of orders during holiday season you may experience extended processing time up to 7 business days.**

We currently do not ship to APO or FPO address. Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time. JewelClues cannot guarantee same day expedited shipping when an order is placed on hold for review. Tax rate is based on the shipping address and not the billing address.

LOST OR STOLEN PACKAGES

- Jewelclues is not liable for lost or stolen packages.

- If the package shows delivered to your address, but is missing you must report the lost to us within 7 days. Once you have reported your lost package, we will help launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss due to carrier negligence, we will reship your order to you at no charge only if stock is available and at our sole discretion.

- We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.

SUSTAINABLE SHIPPING & FULFILLMENT LOCATIONS

With sustainability in mind, we ship directly from our factories or centralized fulfillment centers to reduce environmental impact. Instead of mass-producing garments, we create or source smaller, more focused collections that better meet your needs and reduce waste.

Most of our shipping originates from the USA and China/Hong Kong:

  • Dresses labeled as "Ready-To-Ship" are typically processed tag-free and dispatched from our China / Hong Kong location.
  • Dresses labeled as "Made-To-Order" are handcrafted and shipped from the USA.

This hybrid fulfillment model helps us reduce excess inventory and keep our carbon footprint low, while still offering global delivery. Processing and delivery times may vary depending on item type and location.

SHIPPING DESTINATION RATES

JewelClues offers Standard & Express / Premium shipping to all orders. Shipping Rates and Terms are subject to change without notice. For all orders over $200, package may be sent with signature required. If a signature is unobtainable and a package is returned to us, shipping charges will be charged to the customer. Express Shipping rates are dynamic and updated regularly by shipping providers, If applicable, please check express shipping rates in you shopping chart before making payments.

For more information on our shipping destination & rates, please click HERE!

INTERNATIONAL SHIPPING

Delivery is not available for Post Office boxes.

DUTIES AND TAXES

Important Notice for All Customers, Including U.S. Orders

Additional Charges and Potential Delays

Due to recent changes in global trade policies — including new or increased tariffs and duties — some shipments may be subject to additional charges by customs or regulatory authorities. These fees are not included in product prices and are the responsibility of the customer.

Orders may also experience customs-related delays or extended administrative processing, which could impact delivery timelines. While we work hard to process and ship orders promptly, we are unable to control these external delays.

For the most accurate and up-to-date information on tariffs or import duties, we recommend contacting your local customs office. If you need assistance, feel free to reach out to our customer service team.

Customers are responsible for paying all duties, taxes and other fees which are levied once your package reaches the country of destination. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the items. Duty fee will not be refunded on any type of returns. For more information, please contact your local customs office.

Shipping carriers local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery or as per local practices. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

TRACK PACKAGES

Generally orders are shipped via USPS, DHL and e-packets and will be delivered by local post or its affiliates. When your order ships from our warehouse, we send you a shipping confirmation email including your tracking number and track URL. You can also track your package from our "Track Your Order" page.

RETURNED TO SENDER & REFUSED PACKAGES

Packages returned to the sender will be refunded as store credit (valid for 30 days) after deducting applicable shipping charges and a handling fee equal to 50% of the order value. However, no refund or store credit will be issued for (i) Packages that are abandoned, lost, receiver was not available for delivery or refused. (ii) Packages returned due to an incorrect shipping address or unpaid duties and taxes. (iii) Cases where the carrier is unable to deliver the package after multiple delivery attempts. In such cases, whether the package is returned to us or discarded by the carrier, we are not responsible, and no refund or store credit will be issued.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Jewelclues does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

RESTRICTION 

We may restrict orders when order have a maximum merchandise sub-total purchase amount limit of $1000 or maximum purchase items limit of 20 items per order, whichever comes first.